FIVE GUIDING PRINCIPLES
Compassionate and competent care will be
available,
understandable, and accessible to all
who are at the end of life.
The diversity of cultural, spiritual, and
religious
beliefs will be treated with respect and sensitivity.
- Preference for treatment and care
will be discussed and respected.
Individuals and their families can expect:
- To be informed of choices and options, to be
listened to with compassion, and
to participate in decisions about care.
- To have questions answered in a way that can be
understood.
- To have a written plan of care with specified
health care directives respected.
To make the above possible, providers (such as
physicians, nurses, hospitals, nursing homes, hospices, home care
agencies, and all health care providers and organizations) should:
- Ask about goals and preferences.
- Include individuals and their loved ones in the care decision
process, whenever possible.
- Provide assistance and resources to formulate
advance care plans.
- Honor written health care directives.
- Every reasonable effort will be made to relieve pain
and other undesirable physical symptoms.
Individuals and their families can expect:
- Reports of pain and other symptoms to be believed.
- Informed, competent, and compassionate pain and
other symptom relief.
- Severe symptoms such as pain and / or breathlessness to
be treated in an urgent manner.
Providers should:
- Use available tools to assess pain and
believe reports of distress.
- Make reasonable efforts to anticipate, prevent, and
relieve undesirable symptoms.
- Treat severe symptoms immediately.
- Emotional, spiritual, and personal suffering will be
identified, addressed, and discussed.
Individuals and their families can expect:
- To be asked about and offered relief of emotional,
spiritual, and personal suffering.
- Respect for cultural and religious preferences.
Providers should:
- Ask about emotional, spiritual, and personal
suffering.
- Offer the help of interdisciplinary and / or community
resources.
- Appropriate and realistic information will be
provided regarding prognosis and the expected course of events
preceding death.
Individuals and their families can expect:
- To be prepared for changes that are likely to occur
in the course of the illness.
- A plan to be in place for managing anticipated
events.
- To be informed about the costs of treatments and
care.
Providers should:
- Provide honest information on what is likely to
happen in the course of an illness.
- Provide guidance in planning how to handle
predictable events.
- Identify patients who are likely to die from their
current illness and make a plan congruent with that outcome.
- Grieving will be acknowledged.
Families can expect:
- Compassionate acknowledgment of loss in a quiet and
safe place.
- To be with the deceased loved one as long as needed
/ desired.
- Compassionate recognition that grieving takes time.
- Acknowledgement that grief and loss can begin prior
to death and may continue for longer than "expected".
- Understanding that every death and
every family member’s response to that loss is unique.
- To receive a minimum standard of bereavement
follow-up after the death.
Providers should:
- Provide a quiet and safe place for families to
grieve.
- Accommodate family wishes to be with the deceased
loved one.
- Acknowledge that grieving is a unique process with
a variable time course.
- Offer options for support for long-term grieving.
- Acknowledge that grief and loss begin prior to
death and may continue longer than "expected".
- Provide an accepted standard of bereavement
follow-up after the patient’s death.
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